Maintain a standard Client Comment form that identifies information that connects the Comment to a specific transaction.
The Company has a standard Client Comment form (attached) and uses this to record any/all Client Comments. As circumstances warrant, supporting documents are attached to the Comment form which provide additional information including communications, facts or specific details. Management documents approval on completed Client Comment forms.
Single point of contact for Client Comments and process for routing Client Comments to appropriate personnel
The President is the single point of contact and the Vice President is the back-up at The Company for Client Comments. The nature of the Comment determines to which appropriate personnel the Comment will be forwarded, if necessary.
Log of Client Comments that includes whether and how the Comment was resolved.
The Company maintains a Client Comment Log with information on all Client Comments and their status. Company Management will periodically review, date and sign-off on the Client Comment Log.